Helpdesk
You'll love our helpdesk for the following reasons
- Connect directly to one of our Perth technicians
- Speak with the technician allocated to your account
- Latest remote support tools to resolve the majority of issues remotely without an onsite visit
- Unlimited access for Managed Services customers, consolidated monthly invoice billed in 6 minute blocks for pay as you go customers
- Monthly report of all calls to helpdesk
- Operating hours 8am to 5pm Monday to Friday with 24 x 7 support for critical infrastructure issues on one phone number
Onsite Support
Our technicians are always on the road helping clients
- No call-out fee for next business day appointments in the Perth metro area
- Minimum 1 hour, per half hour thereafter
- Same low rate as our helpdesk service, no additional cost for being on site
- Where practical have the same technician you're dealing with on the helpdesk come on site
- Time billed on your same consolidated monthly invoice from L.I.T
No call out fee area
